jobs-at-scg

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CAREERS

 Don’t miss the opportunity to join our team and this exciting and growing organization that gets to work with some of the most iconic names in sports.

Company Overview:

If you enjoy sports, and entrepreneurialism and thrive in a fast-paced and ever-changing environment, then this is the role for you. Silver Crystal Group (SCG) provides personalization and customization in the sports and entertainment apparel industries. The organization works closely with Adidas, Nike, Fanatics, 500+ professional sports teams, and leading retailers across North America on fulfilling customization orders directly through its e-commerce channels or through Fanzones.com, NHL.com, NFL.com, NBA.com, NHL.com, and more. SCG is one of Canada’s few winners of Fast Company Magazine’s Fast 50 award.

Job Overview:

We are seeking a skilled and customer-oriented Technical Support Representative to join our dynamic Sales team. SCG deploys heat presses, projectors, and point of purchase technology at retail and in venue stadium locations.  As a Sales & Technical Support Representative, you will be responsible for assisting our customers with equipment and technology installation, resolving technical issues, troubleshooting problems, and providing training and effective solutions to our clients. Your expertise and ability to communicate technical concepts clearly and concisely will play a crucial role in ensuring customer satisfaction. You will also, take and process orders and be part of the Inside Sales team in providing training and virtual and on-site customer service via email, phone calls, and video service calls.

Responsibilities:

  • Provide full technical support for SCG equipment and technology installed at customers’ locations.
  • Respond promptly and professionally to customer inquiries and technical support requests via phone, email, or video calls.
  • Diagnose and resolve technical problems using available resources and following established procedures.
  • Helps facilitate orders into company’s systems for fulfillment, communicating expected delivery dates, and explaining any delays or out of stock situations.
  • Periodically install, set up, trouble shoot, and educate SCG technology at customer locations and tradeshows. Some periodic travel to USA and International customers when needed. Note, the majority of equipment installation support if performed virtually.
  • Provide step-by-step guidance and instructions to customers in resolving technical issues.
  • Escalate complex technical issues to senior support team members or appropriate departments.
  • Maintains database of equipment at customer locations and on hand for deployment.
  • Update job knowledge by studying new product descriptions and participating in educational opportunities, new product introductions and new market expansion.
  • Maintain a thorough understanding of the company’s products and services to provide accurate information and assistance to customers.
  • Develops sales opportunities by researching and identifying potential accounts, contacting new accounts, building rapport, providing technical information and explanations, and preparing quotations.
  • Identify patterns and trends in customer inquiries and proactively suggest improvements to reduce recurring technical issues.
  • Stay up to date with the latest industry trends and technologies to enhance technical knowledge and skills.
  • Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.

Qualifications and Requirements:

  • Post-secondary diploma in Business, eCommerce, or Sports Management
  • Proven experience in a technical support role, preferably with experience in supporting ERP systems and CRM software.
  • Strong written and verbal communication skills
  • Professional demeanor, customer-focused communication style
  • Prior experience as a Customer Service Representative, or Inside Sales Representative, handling phone, email, online communications
  • Keen sense of organization and attention to detail
  • Intermediate Microsoft Excel skills
  • Strong computer literacy with standard office tools (Microsoft Office / 365, Teams, etc…)
  • Being an active member of an organized recreational sports team (i.e. hockey / baseball / soccer, etc…) is strongly desired so that the candidate understands the needs of the target market for this role

Please Apply By Friday, December 22nd 

To Apply: Please send your resume and any additional documents via email to careers@silvercrystalgroup.com 



The Silver Crystal Group is a multi-divisional company that specializes in apparel and Jersey customization. The company’s focus is connecting consumers with authentic products through retail experience technology. Globally recognized for their Fanzones.com and Coolhockey.com  divisions, we are the driving force behind the letters, numbers, and Jersey customization of nearly every major sports franchise. From NBA, NHL, NFL MLB, through to some of the most recognized NCAA colleges throughout the USA. We lead the market in Jersey customization by delivering solutions in customization and inventory optimization. Chances are, if you own a
customized jersey, you have seen our work firsthand! 

We are seeking a Printing Operator to join our Customization Team.

Job Duties

– You will be printing using exclusively Epson industrial printers, fabric sublimation, and direct to garment printers.
– You will be preparing nested artwork files and aligning files such as letters & numbers.
– You will be selecting correct PMS colors according to profiles, and getting these files ready for printing.
– You will prepare, align, and configure machinery, ink, rollers, and paper.
– You will inspect proof sheets to evaluate the quality of printing.
– You will adjust press machinery to meet quality standards and specifications.
– QC is key: You will detect and report defective materials or questionable conditions to a supervisor.
– Additional training will be provided as needed.

This is a full-time position for the morning shift (7:50am to 4:30pm) and night shift (4:20pm to 1am) Monday to Friday

What We’re Looking For:

– You must have 2 years of experience with Adobe Illustrator / CorelDRAW
– You must be fluent in English reading and writing.
– You’re able to work in a fast paced environment.
– You’re able to work in a team environment.
– Sports background / knowledge preferred.
– Time Management: Completing orders within the stipulated time frame to ensure timely delivery to clients.
– Attention to Detail: Ability to closely follow design specifications and produce high-quality products
– You’re a dedicated candidate that takes pride in each and every project that leaves our production facility

What we offer

• Market competitive salary
• A path towards growth within the company
• Benefits that include vision and dental
• Employee discount on all sports jerseys and apparel

Don’t miss this opportunity to join our team, our exciting growing organization, and the chance to work with some of the most iconic names in sports.

To Apply: Please send your resume and any additional documents via email to careers@silvercrystalgroup.com 



The Silver Crystal Group is a multi-divisional company that specializes in apparel and Jersey customization. The company’s focus is connecting consumers with authentic products through retail experience technology. Globally recognized for their Fanzones.com and Coolhockey.com divisions, we are the driving force behind the letters, numbers, and Jersey customization of nearly every major sports franchise. From NBA, NHL, NFL MLB, through to some of the most recognized NCAA colleges throughout the USA. We lead the market in Jersey customization by delivering solutions in customization and inventory optimization. Chances are, if you own a customized jersey, you have seen our work firsthand! 

We are seeking a Laser Cutting Machine Operator to join our Customization Team.

Job Duties

– You will perform typical laser cutting operations using a Trotect sp1500 or sp400 to cut letters/numbers using twill materials. Training will be provided as needed.
– You will select proper cutting programs and proper fixtures.
– You can establish proper stop location, and adjust laser beam focal point as needed.
– You will be responsible for properly setting up for all cutting operations.
– You will perform prescribed maintenance as required.
– You will perform all dimensional inspections.
– QC is key: You will detect and report defective materials or questionable conditions to a supervisor.
– You may perform a variety of other tasks as production needs are required.

This is a full-time position for the morning shift (7:50am to 4:30pm) and night shift (4:20pm to 1am) Monday to Friday

What We’re Looking For:

– You must have at least 1 year of manufacturing experience + 1 year of laser operator experience.
– You must be familiar with CAD cut programs and CorelDRAW.
– You must be fluent in English reading and writing.
– You’re able to work in a fast paced environment.
– Sports background / knowledge preferred.
– Time Management – Completing orders within the stipulated time frame to ensure timely delivery to clients.
– Attention to Detail – Ability to closely follow design specifications and produce highquality products
– You’re a dedicated candidate that takes pride in every project that leaves our production facility.

What we offer

– Market competitive salary
– A path towards growth within the company
– Benefits that include vision and dental
– Employee discount on all sports jerseys and apparel

Don’t miss this opportunity to join our team, our exciting growing organization, and the chance to work with some of the most iconic names in sports.

To Apply: Please send your resume and any additional documents via email to careers@silvercrystalgroup.com 



The Silver Crystal Group is a multi-divisional company that specializes in apparel and Jersey customization. The company’s focus is connecting consumers with authentic products through retail experience technology. Globally recognized for their Fanzones.com and Coolhockey.com divisions, we are the driving force behind the letters, numbers, and Jersey customization of nearly every major sports franchise. From NBA, NHL, NFL MLB, through to some of the most recognized NCAA colleges throughout the USA. We lead the market in Jersey customization by delivering solutions in customization and inventory optimization. Chances are, if you own a customized jersey, you have seen our work firsthand! 

We are seeking a Heat Press Machine Operator to join our Customization Team.

Job Duties  

– You will be decorating various styles of sports jerseys from various different leagues using a Heat Press.
– You will be trained to customize various styles of sports leagues jerseys using a projector for placement accuracy.
– You will be responsible for pre-work and post work equipment inspections.
– You have the ability to stand for the majority of your shift (8 hours). This is a must.
– You must be able to speak and read English fluently.
– The ability to work in a fast paced environment.
– QC is key: You will detect and report defective materials or questionable conditions to a supervisor.

This is a full-time position for the morning shift (7:50am to 4:30pm) and night shift (4:20pm to 1am) Monday to Friday

What We’re Looking For:

– Sports background / knowledge preferred.
– Time Management: Completing orders within the stipulated time frame to ensure timely delivery to clients.
– Attention to Detail: Ability to closely follow design specifications and produce highquality products.
– You’re a dedicated candidate that takes pride in every project that leaves our production facility.

What we offer

– Market competitive salary
– A path towards growth within the company
– Benefits that include vision and dental
– Employee discount on all sports jerseys and apparel

Don’t miss this opportunity to join our team, our exciting growing organization, and the chance to work with some of the most iconic names in sports.

To Apply: Please send your resume and any additional documents via email to careers@silvercrystalgroup.com 



The Silver Crystal Group is a multi-divisional company that specializes in apparel and Jersey customization. The company’s focus is connecting consumers with authentic products through retail experience technology. Globally recognized for their Fanzones.com and Coolhockey.com divisions, we are the driving force behind the letters, numbers, and Jersey customization of nearly every major sports franchise. From NBA, NHL, NFL MLB, through to some of the most recognized NCAA colleges throughout the USA. We lead the market in Jersey customization by delivering solutions in customization and inventory optimization. Chances are, if you own a customized jersey, you have seen our work firsthand!

We are seeking an Embroidery Machine Operator to join our Customization Team.

Job Duties 

– You will set up Tajima embroidery machines, including the loading of garments/letters/numbers using DST Files.
– You will be selecting the thread, fabric, hoops, and designs appropriate for each project.
– You have the ability to carefully perform small troubleshooting exercises when needed.
– You will perform regular machine inspections and report any issues.
– You must have the ability to work in a fast paced environment.
– QC is key: You will detect and report defective materials or questionable conditions to a supervisor.

This is a full-time position for the morning shift (7:50am to 4:30pm) and night shift (4:20pm to 1am) Monday to Friday

What We’re Looking For:

– You have at least 3 to 5 years of previous embroidery machine operation experience.
– You have at least 2 years of “Hooping” of garments for embroidery.
– You Must be able to fluently speak and understand English.
– Sports background / knowledge preferred.
– Time Management – Completing orders within the stipulated time frame to ensure timely delivery to clients.
– Attention to Detail – Ability to closely follow design specifications and produce highquality embroidery.
– You’re a dedicated candidate that takes pride in every project that leaves our production facility.

What we offer

• Market competitive salary
• A path towards growth within the company
• Benefits that include vision and dental
• Employee discount on all sports jerseys and apparel

Don’t miss this opportunity to join our team, our exciting growing organization, and the chance to work with some of the most iconic names in sports.

To Apply: Please send your resume and any additional documents via email to careers@silvercrystalgroup.com